The short version
- Institutes put their students’ and guardians’ details into Batchly. We look after that data for them and use it only to run the service.
- We never sell data and never show ads.
- Fee payments go to the institute’s own payment account; we don’t see card or wallet details.
- You can delete your account from the app or from this page.
1. Who we are
Batchly is run by [Legal company name], [Office address, Dhaka], trade licence [Trade licence number], [City Corporation] (“Batchly”, “we”). Questions about privacy go to [privacy@domain].
For the records an institute keeps about its students, guardians and staff, the institute decides what is collected and why; we process it on the institute’s behalf. For our own customers’ account and billing details, we decide.
2. What we collect
| Who | What |
|---|---|
| Institute owners and staff | Name, mobile number, role, the institute’s name, address, logo and settings, and what they do in Batchly (the activity log). |
| Students | Name, mobile number, batch, attendance, fees, marks, homework hand-ins and quiz answers, entered by the institute or the student. |
| Guardians | Name, mobile number, which children they follow, messages to and from the institute, and WhatsApp opt-ins. |
| Everyone | Device and app details needed to sign in and send notifications, and basic logs for security. |
On this website we collect only what you type into the contact or deletion forms. The site sets no advertising or tracking cookies; it remembers your language and theme.
3. How we use it
To run the features the institute uses: records, invoices and receipts, results, messages and live classes. To keep accounts secure. To answer support requests. We don’t use institute data to advertise, and we don’t sell it.
4. Children’s information
Many students are under 18. Their details are entered by their institute, which is responsible for having the guardian’s agreement. Guardians can see what is held about their children in the guardian app and can ask the institute, or us, to correct or delete it.
5. Services we rely on
- Amazon Web Services stores files privately ([region]). Files open through short-lived links, except logos and notices an institute chooses to share.
- Meta (WhatsApp Business) delivers WhatsApp messages; [SMS provider] delivers SMS.
- Google Firebase delivers app notifications.
- SSLCommerz processes fee payments into the institute’s own store, and Batchly plan payments.
6. Google and Zoom accounts
When a teacher connects Google Meet or Zoom, we receive the account’s name and email address and an access token, which we store encrypted and use only to create meetings for their classes. With Google, that access reaches only the Meet spaces Batchly creates: not email, calendar, files or contacts. Who joined a class comes from Batchly’s own join links, not from the meeting. Disconnecting removes the token.
Batchly’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
7. WhatsApp messages
We send WhatsApp messages only to guardians who opted in, and keep a record of each opt-in. Replies reach the institute’s shared inbox. Anyone can reply STOP to stop messages.
8. How long we keep it
As long as the institute uses Batchly. When a person deletes their account, we sign them out at once and erase their personal details within 30 days; fee, attendance and mark records the institute must keep stay, with the name removed. When an institute leaves, we delete its data after confirming with the owner.
9. Your choices and rights
See and correct your details in the app, turn notifications off, opt out of WhatsApp, or delete your account.
10. Security
Encrypted connections, private storage, sign-in by one-time code and role-based access for staff.
11. Changes and contact
We’ll post changes here and tell institute owners in the app before they take effect. Contact [privacy@domain] or [+880 1XXX-XXXXXX].